Shipping & Return Policy | Health symptom tracking in a medical diary

Order Processing

Our typical order processing time is 1-2 business days from the time of the order.

Shipping Process

We ship all planners via USPS Priority Mail. Shipping time is 3-5 business days from the time your order has been processed. Once your order ships, you will receive an email notification and tracking number if applicable. For information on bulk orders, expedited shipping options, or any other questions please email us at thesymptomsleuth@gmail.com

Returns

Please send returns to:

The Symptom Sleuth
8 El Campo Drive
South San Francisco, CA 94080

Please include a note with the order name and order number. Returns will be accepted only if the item is unused and sent within 30 days of the delivery confirmation date. A full refund of the purchase price, excluding shipping (unless complimentary), will be made promptly upon receiving the merchandise in the same condition in which it was shipped.